Our Core Values
We model Rich Products’ core values to Do What’s Right, Innovate, Be the Trusted First Choice and more. We also live by the “Rich Promise” to Treat our Customers, our Associates and our Communities the Same Way. Like Family.
We also share Rich Products’ commitment to delivering an exceptional customer experience. We are dedicated to exceeding our customer’s expectations and delivering with speed, character and insight.
Delivering Travel Services with Insight
We provide extensive industry knowledge and experience, research and analyze travel trends, and put this insight into action for our customers.
Delivering Travel Services with Speed
We are creative problem solvers, responding and delivering solutions with urgency. We strive to anticipate opportunities and potential issues to manage seamless travel for our customers.
Delivering Travel Services with Character
We have a strong sense of honesty, integrity and doing what’s right. We deliver on our promise and are committed to meeting our customer’s needs and exceeding expectations.
Certifications & Partnerships
To bring our customers the very best travel and meeting management services and experiences around the world, we have partnered with industry leaders to drive efficiency and leverage best practices.
Service Organization Control (SOC) Type II Compliance
As part of The Travel Team’s ongoing commitment to protect our customers and their data, we have partnered with the accounting firm Freed Maxick to achieve Service Organization Control (SOC) 2 Type II Compliance in 2017. This audit demonstrates assurance about the organizational controls The Travel Team has in place relevant to customer security, privacy, processing integrity, and confidentiality.
The Travel Team is a(n):
- SAP Concur Preferred Partner
- American Express Representative Agency of the Year
- Member of the Commonwealth Business Travel Group
- Member of the American Express Representative Advisory Board
- Premium member & Corporate Advisory Council member of ASTA – American Society of Travel Agents
- Member of BTC – Business Travel Coalition
- Member of GBTA – Global Business Travel Association
- Member of Departures Magazine’s Luxury Travel Advisors Board
- Member of IATA – International Association of Travel Agents
- Member of CLIA – Cruise Line International Association
- Member of ARC – Airline Reporting Corporation
- Certified member of TICO – Travel Industry Council of Ontario