Janet Herman

Senior Vice President

Janet leads The Travel Team’s Advisory Group to gain alignment on key decisions affecting customers, vendors and most importantly, The Travel Team family of associates.

Since joining the Travel Team in 1989, Janet has held various positions, including Corporate Manager and Manager of Operations, and VP roles leading the Operations, Leisure and Vendor Relations departments. Her breadth of knowledge and vast experience in all areas of the travel business earned her the role of Senior Vice President.

Janet is passionate about both the success of the organization and the success of The Travel Team associates. She is also an American Express Advisory Board Member and an ASTA Corporate Advisory Council Member.


Ron Luczak

Vice President of Business Development

Ron is responsible for the development of leisure marketing programs and corporate leisure conversion for the Travel Team’s leisure division. An expert in culture tours, Ron has led international trips for some of the country’s leading art galleries, theaters and symphonies.

A 30 year veteran of the travel industry, Ron was recently named a Travel Insider for Niagara Falls with a specialty in wine tours and cultural expression of the Niagara Frontier.  He holds a Bachelor of Arts degree from Canisius College and a certificate from the Management Development Program of the Harvard Business School. He is on the American Express Vacations Advisory Board and Departures Magazine Luxury Travel Advisory Board.


Luke Thomas

Vice President of Global Business Alliances

Luke is focused on developing opportunities for growth and advancement of The Travel Team. He leads sales and marketing initiatives while providing market insights for strategic planning, business process improvements, product offerings and financial models.

As a seasoned executive, Luke has launched market-changing technologies in the travel, identity management and healthcare industries. A founding partner and Executive Vice President of FLO Corporation, he oversaw all operational facets and strategic initiatives relating to its Fast Lane Option (FLO) Registered Traveler Program. Luke graduated from the Pennsylvania State University with a bachelor’s degree in accounting and emphasis in economics.


Beth O’Donnell

Vice President of Finance

Beth has more than 20 years of travel industry experience and is responsible for the company’s budget management, financial planning, cost containment, technology development, acquisition analysis and branch office forecasting.

Beth is an active participant in roundtables for the Commonwealth Business Travel Group, the Corporate Advisory Council of ASTA and the Global Business Travel Association. She holds a Bachelor of Science degree in Accounting from Hilbert College in Buffalo, NY and completed her Masters in Business Administration from the State University of New York at Buffalo.


Joel Cristall

Vice President of Strategic Technology

Joel is responsible for the constant evolution and implementation of all organizational technology that enables The Travel Team to maintain a competitive advantage and continually be ranked as one of top travel management organizations in the United States.

He has a Bachelor of Science and a Bachelor of Business Administration degree from Xavier University, Cincinnati, Ohio. Joel is a Certified Project Management Professional (PMP) whose main areas of expertise are: business transformation and integration, business development, service offering creation, information technology strategy, technical architecture and information security.


Stefanie Gramkee

Vice President of Operations

Stefanie is responsible for the agents in The Travel Team’s reservation center, the online team and the account management team.

She completed education in schools for Hotel Management and Travel in Germany, where she was born and raised. Stefanie moved to Buffalo and joined the Travel Team in 1997 where she worked for 13 years. After briefly exploring her culinary passions, Stefanie came back to her roots in travel and rejoined The Travel Team in 2016.


Julie Metzgar

Vice President of Leisure and Luxury Travel

Julie is responsible for the leisure and group divisions of The Travel Team.  A 23 year veteran in the industry, she has won acclaim for her creative spirit and insider knowledge of the world’s most unusual destinations.

Under Julie’s direction, her teams are acknowledged by American Express as superior consultants who continually set the bar for client satisfaction. Julie attended travel school in Florida before joining The Travel Team.

Corporate Travel

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Groups & Meetings

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Leisure Travel

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