The Travel Team will always be here for you no matter the situation. We believe in strong customer relations and always putting our adventurers first. That is why when our travel associate, Chris, got a phone call from a concerned mother, he knew he had to help Cathy’s daughter get back home amidst the COVID-19 outbreak. Cathy’s daughter was studying abroad and was advised to leave the United Kingdom and return to the United States within 7 days, but with their original airline not responding to their messages her family was starting to worry.
After speaking with Cathy, Chris knew that they purchased her ticket directly through the Virgin Atlantic Airlines. Knowing this, Chris had a contact at the Virgin Atlantic sales office he reached out to. Within an hour Chris was able to get a response from the sales office and before Cathy knew it her daughter was booked on a flight from Manchester to Buffalo on March 17th.
Unfortunately, on March 16th her daughter’s flight was expected to be canceled. Cathy’s daughter was already on a train to the Manchester Airport when the email was sent so they were hoping she could get an earlier flight out before all the cancelations. Once she got the airport almost all the ticket counters were closed and Virgin Atlantic already canceled 75% of their fights and was no longer flying out of Manchester Airport. Without panicking, Chris looked at other available options while trying to work as fast as possible. He quickly rebooked her a flight that left out of London Heathrow, giving Cathy’s daughter just enough time to travel to the new airport. Arriving just in time Cathy’s daughter was on a flight back to New York City where she would spend the night before flying back to Buffalo.
Our associates are the industry experts who know how to challenge and fight adversity. In a stressful situation, you need someone who can remain calm and work with you quickly, and that is why we are thankful for Chris and the amazing work he has done. The Travel Team has global connections who we can utilize within seconds. Our wide range of professional networks is something that our valued customers are exposed to when working with The Travel Team. From rebooking, postponing, or any travel questions in between The Travel Team is here for you.