If the answer is no, you can and should be! The Travel Team’s, Julie Metzgar, was recently named the first ever Most Valuable Player from American Express.
Julie, Vice President Leisure and Group, The Travel Team, was the sole recipient of the inaugural AMEX award in honor of her dedication to customer service and teamwork. As an AMEX Representative Agency, The Travel Team delivers travel services for AMEX Gold Card holders. During the awards presentation at their national conference in San Diego, AMEX executives said Julie has, “a positive attitude and a strong philosophy of excellence that raised the caliber of customer care delivery.”
Julie consistently leads her team to deliver the highest customer satisfaction survey scores within the Representative Agency network. As one of the earliest agents in the network, Julie has been an extraordinary resource to AMEX and her peers. She was described by AMEX as the “go to gal in every aspect.”
What makes Julie our MVP? Here are just a few reasons why you want Julie, and her Leisure Group team, behind your travel plans:
Julie epitomizes great leadership. She has assembled a team of 15 agents who share her customer-focused mindset and passion for designing and delivering unique travel experiences. By empowering new agents, sharing her experience and fostering a collaborative environment, Julie inspires her team to continually learn, grow and exceed expectations.
Julie’s passion for travel is evident in every interaction. She is committed to delivering the kinds of experiences that become defining moments and lead to lifetime memories.
Julie consistently raises the bar when it comes to exemplary customer service. There are no limits to the lengths Julie and her team will go to ensure their customers enjoy memorable journeys around the world. From an annual family vacation to a once-in-a-lifetime luxury excursion abroad, every customer, every experience, every interaction matters.
Every traveler knows to expect the unexpected. From major weather systems to misrouted luggage, some things are beyond our scope of control. What you can control is the travel partner you have in your corner, working to resolve your issue as quickly as possible. Julie and her team are equipped to effectively move you from issue to resolution with as little disruption as possible.
More than 30 years of service comes down to one defining characteristic: experience. You want a travel partner with stories to tell and insights to share. Julie has all that and more. With a deep bench of industry contacts around the world and a dedicated team of agents, you can count on The Travel Team to deliver an unparalleled travel experience.
Get an industry MVP working for you. Call Julie Metzgar and the Leisure Group at The Travel Team today at 716-862-7680.
Julie is photographed with American Express executives: Audrey Hensley, Senior Vice President Global Travel and Lifestyle Services (right) and Tim Creber, Vice President of the Representative Network (left).